Returns & Exchanges
At Big Dog Pet Supply, we want your pup to look their best and feel comfortable in our fashion-forward gear. If your purchase isn't the perfect fit, you can return or exchange any unworn items within 30 days of delivery.
Initiate Your Return
Visit our online returns portal with your order number and email address to select the items you wish to send back.
Prepare the Package
Place the items in their original packaging with all tags attached, ensuring the products are free of pet hair and odors.
Ship It Back
Download and print your prepaid shipping label from the portal, then drop the package off at any authorized carrier location.
Receive Your Refund
Once our team inspects the returned gear, we will process your refund or ship out your new exchange items within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing